Legal
Refunds and cancellations
Last updated September 29, 2026
How to cancel a membership or a booking, and what happens to what you have paid.
Cancelling a membership
You can cancel a monthly or yearly membership online at any time from the Billing page of the member portal. You do not need to call or visit us to cancel.
Cancellation stops the next renewal. Your membership stays active until the end of the period you have already paid for, and we do not give partial refunds for the rest of that period.
Pausing a membership
Where your plan allows it, you can pause your membership from the Billing page instead of cancelling. The portal shows how long you can pause and when billing resumes.
Room bookings
You can cancel or move a booking from the member portal up to 24 hours before it starts. After that, contact us and we will do what we can.
- Free hours used for a booking you cancel in time go back to your balance.
- We do not give cash refunds for paid bookings. If you cancel a paid booking, we review it and can give you credit toward another date.
- Some spaces, such as the full space, need our approval before a booking is confirmed. Their cancellation terms are confirmed with you when we approve the booking.
Day passes and seven-day passes
Passes are not refundable. Talk to us if something went wrong with your visit.
Programs and events
Programs and private events are quoted individually. Cancellation and refund terms are part of the quote you accept, and nothing is charged until you confirm it.
If we cancel
If we have to close the space or cancel your booking, we will tell you as soon as we can and offer you another date or credit. If you paid for time we could not provide and do not want another date, contact us and we will refund it.
Failed payments and billing questions
If a renewal payment fails, we will let you know and give you time to update your card before your membership is affected. If you think you were charged by mistake, contact us before disputing the charge with your bank, and we will look into it right away.
To reach us, email info@buildadream.nyc, call 347-934-3513, or write to us at 4 Minthorne St, Staten Island, NY.